Terms & Conditions
1. Introduction
1.1 These Terms and Conditions (T&C) form a legally binding contract between Kanthos Limited (trading as VitaV) and you, the customer. By using our website (www.vitav.me) or purchasing our products, you agree to be bound by these terms.
1.2 If you do not agree to these terms, you must not use our website or services.
1.3 The name VitaV, its logo, and associated branding are trademarks of Kanthos Limited. Any unauthorised use of these trademarks is strictly prohibited and may result in legal action.
2. Definitions
2.1 “We,” “Us,” “Our”: Refers to Kanthos Limited, trading as VitaV.
2.2 “You,” “Your”: Refers to the individual accessing or using our website or services.
2.3 “Website”: Refers to www.vitav.me and its associated services.
3. Use of the Website
3.1 By using our website, you agree to:
- Comply with all applicable laws and regulations.
- Not misuse or harm the website or its content.
3.2 You are prohibited from engaging in any unauthorised activities on our website. These include, but are not limited to:
- Hacking, spamming, or introducing malicious software.
- Copying, redistributing, or otherwise using website content without our prior written consent.
- Attempting to gain unauthorised access to any part of the website, servers, or related systems.
- Engaging in fraudulent activities or misrepresenting your identity.
4. Product Information
4.1 We strive to provide accurate product descriptions and images. However, we do not guarantee that all information is error-free or complete.
4.2 Our products are not intended to diagnose, treat, cure, or prevent any disease.
4.3 Prices for our products are subject to change without prior notice. We reserve the right to modify or discontinue products at any time without liability.
5. Ordering Process
5.1 To place an order, follow the instructions on our website. Ensure that all details provided are accurate.
5.2 Payment options include Visa, Mastercard, American Express, PayPal, Stripe, and Google Pay.
5.3 Orders are subject to acceptance. We may reject orders for reasons such as:
- Product unavailability.
- Suspected fraudulent activity.
- Inaccurate payment details.
5.4 A legally binding contract is formed when we send you an order confirmation email.
6. Shipping and Delivery
6.1 We offer free standar shipping on all orders within the UK mainland.
6.2 Orders are typically delivered within 3-5 business days. Delays caused by third parties (e.g., couriers) are outside our control.
6.3 Orders placed with free standard shipping are typically delivered within 3-5 business days. If expedited delivery is selected at checkout, when avilable, orders may arrive within 1-2 business days. Delivery timeframes are estimates, and delays caused by third parties (e.g., couriers) are beyond our control.
6.3 We currently do not ship outside the UK.
6.4 For full details on our shipping and delivery terms, please refer to our Delivery & Returns Policy.
7. Returns and Refunds
7.1 We offer a 30-day hassle-free return policy. If you are unsatisfied with your purchase, you may return the product for a full refund, whether it is used or unused.
7.2 To initiate a return, contact us via the “Get in Touch” page with your order details.
7.3 Returned products must be sent in their original packaging whenever possible.
7.4 For our full returns and refund policy, please refer to our Delivery & Returns Policy
8. Coupons, Loyalty & Promotions
8.1 Coupons & Promotional Offers: From time to time, we may issue coupons, discount codes, or promotional offers. These promotions:
- Hold no monetary value and cannot be exchanged for cash.
- Are non-transferable and may only be used as intended.
- May be subject to additional terms and conditions stated at the time of issuance.
8.2 Victory Points Rewards Programme is subject to its own terms and conditions. Please refer to the Victory Points T&Cs for details on how points are earned, redeemed, and managed.
8.3 Limitations & Liability:
- We reserve the right to modify or withdraw coupons, loyalty programmes, and promotions at any time without prior notice.
- VitaV is not responsible for any technical issues, errors, or malfunctions that may affect the use or redemption of coupons or rewards.
- Misuse of coupons, promotions, or loyalty points (such as fraudulent activity or unauthorised sharing) may result in cancellation of the promotion and/or suspension of the user’s account.
8.4 Prize Draws & Giveaways:
- From time to time, we may run prize draws, sweepstakes, or giveaways. These are subject to specific terms and conditions, including eligibility, entry methods, and winner selection. For full details, please refer to our Prize Draw & Giveaways Terms & Conditions.
9. Limitation of Liability
9.1 We, along with our affiliates, partners, and suppliers, are not liable for any indirect, incidental, or consequential damages resulting from the use of our website, products, or services.
9.2 Our maximum liability is limited to the total cost of the purchased product.
9.3 We are not responsible for damages arising from:
- Errors or interruptions in website availability.
- Third-party service failures, including payment gateways and delivery services.
- Unauthorised access to your personal data outside of our reasonable control.
9.4 We are not responsible for any damages or losses resulting from the use of third-party links or services accessed through our website.
10. Privacy Policy
10.1 For information on how we handle your personal data, please refer to our Privacy Policy.
10.2 For information on how we use cookies, please refer to our Cookies Policy.
11. Intellectual Property
11.1 All original content on our website, including text, images, and branding specific to VitaV, is the intellectual property of Kanthos Limited.
11.2 Third-party trademarks, logos, and branding used on our website remain the property of their respective owners and are used with permission or in accordance with applicable laws.
11.3 Unauthorised use, reproduction, or modification of any content or trademarks on our website is strictly prohibited.
11.4 Any unauthorised use of our intellectual property, including but not limited to copying, distributing, or creating derivative works, may result in legal action and penalties.
12. Changes to Terms
12.1 We may revise these T&C at any time. Updates will be effective immediately upon posting on our website.
13. Governing Law
13.1 These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be resolved under the jurisdiction of English courts.
14. Force Majeure
14.1 We shall not be held liable for any delay or failure to perform our obligations under these terms if such delay or failure results from events, circumstances, or causes beyond our reasonable control. These include, but are not limited to, power failure, Internet Service Provider failure, industrial action, civil unrest, floods, fires, or severe weather conditions.
15. Disputes and Dispute Resolution
15.1 We aim to resolve any disputes quickly and efficiently. If you have any concerns, please contact us via the “Get in Touch” page.
15.2 If a dispute cannot be resolved through informal negotiations, we agree to attempt resolution through mediation in accordance with the Centre for Effective Dispute Resolution (CEDR) or another recognised mediation service.
15.3 If mediation fails, disputes may be submitted to the exclusive jurisdiction of the courts of England and Wales.
16. Disclaimers
16.1 We do not guarantee that our website, products, or services will meet your specific requirements, operate without interruption, or be free from errors, defects, or incompatibilities with your systems.
16.2 We disclaim any warranty or representation that our products will be suitable for a particular purpose or meet specific results. Individual outcomes may vary, and users should consult a healthcare professional for advice tailored to their circumstances.
16.3 While we strive to maintain uninterrupted access to our website, we cannot ensure its constant availability or functionality.
16.4 All content provided on our website is for informational purposes only and should not be considered medical advice. Customers should not rely solely on the content for making health-related decisions and are encouraged to consult healthcare professionals as needed.
17. Contact Information
17.1 For any inquiries or concerns, contact us at:
- Address: Kanthos Limited, 124 City Road, London, EC1V 2NX, United Kingdom
- Email: hello@vitav.me