Frequently Asked Questions
Find quick answers to the most common questions about our products, orders, and policies — all in one place
General Questions
What is VitaV’s mission?
Our mission is simple: to close the gap between supplement marketing promises and actual quality. We create premium, transparent, and effective supplements to help you achieve victory in your health journey while contributing to a healthier planet.
How does VitaV ensure the quality of its supplements?
We use only scientifically researched ingredients, carefully calculated for optimal effectiveness. Our products are free from fillers, excipients, and bulking agents. Each batch is manufactured in GMP-certified facilities that meet the highest industry standards for quality and safety.
Are VitaV supplements suitable for all diets?
Many of our supplements are suitable for various dietary needs, including vegan and gluten-free diets. Please check the product pages for specific dietary suitability.
Are your products made in the UK?
Yes, all VitaV supplements are proudly manufactured in the UK and under strict GMP (Good Manufacturing Practice) standards.
Product-Specific Questions
How do I choose the right supplement for my needs?
Each product in the VitaV range is designed to support a specific aspect of health, such as brain function, joint health, skin and hair, or liver health. Visit the “Shop” page or explore the “Know Your Supplements” section for guidance on making an informed choice.
Can I take multiple VitaV supplements at the same time?
In most cases, VitaV supplements can be taken together. However, we recommend consulting a healthcare professional before combining multiple products, especially if you have specific health conditions or are on medication.
Where can I find detailed information about each product?
Detailed descriptions, including ingredients, benefits, and directions for use, can be found on each product’s page in the “Shop” section of our website.
Shipping & Returns
What are your shipping options and delivery times?
We offer free shipping on all orders. Delivery typically takes 3-5 business days within the UK.
Do you ship outside the UK?
We currently only ship to the UK mainland.
Do you offer free shipping?
Yes, all orders come with free shipping—no minimum spend required.
What is your return policy?
We want to ensure you are completely satisfied with your purchase. If for any reason you are not satisfied, you can return your product within 30 days for a full refund or exchange. Contact us via the “Get in Touch” page, and we will guide you through the process.
Ordering & Payment
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, as well as Stripe, PayPal, and Google Pay.
Is my payment information secure?
Absolutely. We use secure payment gateways to ensure your personal and payment information is fully protected.
Can I change or cancel my order after placing it?
We usually aim to dispatch orders on the same day they are placed. However, if your order hasn’t been dispatched yet, you can request a change or cancellation by contacting us via the “Get in Touch” page.
Supplement Safety
Are your supplements safe to use with medications?
Some dietary supplements can interact with certain medications. We recommend consulting a healthcare professional if you are taking any medications or have specific health conditions.
Are there any side effects?
Our supplements are made with carefully selected ingredients, and potential side effects are uncommon. When there is a known potential side effect, it is clearly highlighted on the product’s page and packaging. If you experience any adverse effects, discontinue use and consult a healthcare professional.
How should I store VitaV supplements?
Store your supplements in a cool, dry place, away from direct sunlight and out of reach of children.
Can pregnant or breastfeeding women take your products?
We recommend consulting a healthcare professional before using any supplements during pregnancy or breastfeeding.
Sustainability
How is VitaV committed to sustainability?
We use tubs made from recycled and recyclable materials, and we continuously strive to minimise our environmental impact through sustainable practices.
Are your tubs really made from recycled and recyclable materials?
Yes, all VitaV tubs are made using recycled materials (excluding the lid) and are fully recyclable to support a circular economy.
Feedback & Thank You
How do I send feedback or suggestions?
We thrive on customer feedback to continuously improve. Send us your feedback or suggestions through the “Get in Touch” page—we would love to hear from you!
I am happy with my purchase, how do I send a Thank You?
We’re thrilled to hear that! You can send us a thank you through the “Get in Touch” page, leave a review on the product page, or share your experience on Trustpilot. Spreading the word to your friends and family also means the world to us.