Frequently Asked Questions
Find quick answers to the most common questions about our products, orders, and policies — all in one place
General Questions
Our mission is simple: to close the gap between supplement marketing promises and actual quality. We create premium, transparent, and effective supplements to help you achieve victory in your health journey while contributing to a healthier planet.
We use only scientifically researched ingredients, carefully calculated for optimal effectiveness. Our products are free from fillers, excipients, and bulking agents. Each batch is manufactured in GMP-certified facilities that meet the highest industry standards for quality and safety.
Many of our supplements are suitable for various dietary needs, including vegan and gluten-free diets. Please check the product pages for specific dietary suitability.
Yes, all VitaV supplements are proudly manufactured in the UK and under strict GMP (Good Manufacturing Practice) standards.
Product-Specific Questions
Each product in the VitaV range is designed to support a specific aspect of health, such as brain function, joint health, skin and hair, or liver health. Visit the “Shop” page or explore the “Know Your Supplements” section for guidance on making an informed choice.
In most cases, VitaV supplements can be taken together. However, we recommend consulting a healthcare professional before combining multiple products, especially if you have specific health conditions or are on medication.
Detailed descriptions, including ingredients, benefits, and directions for use, can be found on each product’s page in the “Shop” section of our website.
Shipping & Returns
We offer free shipping on all orders. Delivery typically takes 3-5 business days within the UK.
We currently only ship to the UK mainland.
Yes, all orders come with free shipping—no minimum spend required.
We want to ensure you are completely satisfied with your purchase. If for any reason you are not satisfied, you can return your product within 30 days for a full refund or exchange. Contact us via the “Get in Touch” page, and we will guide you through the process.
Ordering & Payment
We accept all major credit and debit cards, including Visa, Mastercard, American Express, as well as Stripe, PayPal, and Google Pay.
Absolutely. We use secure payment gateways to ensure your personal and payment information is fully protected.
We usually aim to dispatch orders on the same day they are placed. However, if your order hasn’t been dispatched yet, you can request a change or cancellation by contacting us via the “Get in Touch” page.
Supplement Safety
Some dietary supplements can interact with certain medications. We recommend consulting a healthcare professional if you are taking any medications or have specific health conditions.
Our supplements are made with carefully selected ingredients, and potential side effects are uncommon. When there is a known potential side effect, it is clearly highlighted on the product’s page and packaging. If you experience any adverse effects, discontinue use and consult a healthcare professional.
Store your supplements in a cool, dry place, away from direct sunlight and out of reach of children.
We recommend consulting a healthcare professional before using any supplements during pregnancy or breastfeeding.
Sustainability
We use tubs made from recycled and recyclable materials, and we continuously strive to minimise our environmental impact through sustainable practices.
Yes, all VitaV tubs are made using recycled materials (excluding the lid) and are fully recyclable to support a circular economy.