Privacy Policy
1. Introduction
At Kanthos Limited, we are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy explains how we collect, use, and share your personal data, as well as your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website (vitav.me), purchasing our products, or interacting with us, you agree to the terms outlined in this Privacy Policy.
2. What Data We Collect
- Identity Data: Your name, title, and contact details (e.g., email address, phone number).
- Payment Data: Billing and delivery addresses, payment card details, and transaction information.
- Account Data: Login details, purchase history, and preferences if you create an account.
- Technical Data: IP address, browser type, and operating system when you visit our website.
- Marketing Data: Preferences for receiving marketing communications and feedback from surveys or reviews.
3. How We Use Your Data
We use your personal data for the following purposes:
- To process and deliver your orders: Including managing payments, fees, and charges.
- To manage your account: Providing access to your order history and saved details.
- To improve our website and services: Analysing usage data to optimise user experience.
- To communicate with you: Sending service updates, marketing emails, and responding to enquiries.
- To comply with legal obligations: Ensuring compliance with tax, fraud prevention, and consumer protection laws.
4. Data Sharing
We may share your personal data with trusted third parties, including:
- Payment processors: To securely handle payments.
- Delivery partners: To fulfil orders and ensure timely delivery.
- Marketing platforms: To send promotional emails and targeted offers.
- Analytics providers: To help us understand website usage and improve our services.
These third parties are required to process your data securely and in compliance with data protection laws. If you have questions about specific providers or for more information, please contact us through one of the methods listed at the end of this Privacy Policy.
5. Cookies and Web Beacons
We use cookies to enhance your browsing experience, understand website usage, and personalise content and advertisements. Cookies help us:
- Understand how visitors interact with our site.
- Provide personalised features and recommendations.
- Deliver relevant advertisements.
You can manage or disable cookies via your browser settings. For more details, refer to our Cookie Policy.
6. Children’s Information
We do not knowingly collect personal data from children under 13. If you believe your child has provided personal information on our website, please contact us through one of the methods listed at the end of this Privacy Policy, and we will promptly delete the data.
7. Your Data Protection Rights
Under UK GDPR, you have the following rights:
- Access: Request a copy of your personal data.
- Correction: Ask us to update or correct inaccurate data.
- Erasure: Request the deletion of your personal data (“right to be forgotten”).
- Restriction: Limit how we process your personal data.
- Portability: Request your data in a structured, commonly used format.
- Objection: Object to the processing of your data for direct marketing or other purposes.
To exercise these rights, contact us through one of the methods listed at the end of this Privacy Policy. We will respond within one month.
8. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. For example:
- Order details are kept for tax and accounting purposes.
- Marketing data is retained until you opt out.
9. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updated versions will be posted on our website, and significant changes will be communicated to you where appropriate.
10. Contact Information
- Kanthos Limited | Trading as VitaV
- Address: 124 City Road, London, EC1V 2NX, United Kingdom
- Email: info@kanthos.com