Delivery & Returns

Welcome to the VitaV refund and returns policy page. Here you’ll find clear information about our 30-day guarantee, how refunds work, and how to return any VitaV supplement order.

1. Shipping & Delivery

1.1. Delivery Options & Timeframes:

We offer free standard shipping on all orders within the UK mainland, with an estimated delivery time of 2-3 business days.
Delivery timeframes are estimates and may vary due to unforeseen circumstances, including courier delays beyond our control.

1.2. Order Processing:

Orders are typically processed within 1 business day (excluding weekends and public holidays).
If an item is out of stock after purchase, we will contact you to arrange a replacement, delay, or refund.

1.3. Tracking & Liability:

Once your order is dispatched, you will receive a shipping confirmation email with tracking details (if applicable).
We are not liable for delays caused by couriers, customs processing, or force majeure events.
If your parcel is lost or significantly delayed, please contact us, and we will assist in resolving the issue.

2. Returns & Refunds

2.1. Hassle-Free 30-Day Returns:

We want you to be completely satisfied with your purchase. If you are not happy for any reason, you may return your order within 30 days of delivery, subject to the following conditions:

Before returning any item, please contact our Customer Service team to authorise the return and receive the correct return address, as we operate from multiple warehouses.
Returns are at the customer’s expense, and we strongly recommend using a tracked service to ensure safe delivery.
We cannot accept responsibility for lost or undelivered returns.

2.2. Refund Process:

Refunds will be processed once we receive and inspect the returned item.
Refunds will be issued to the original payment method used at checkout.
Coupons, discount codes, and promotional offers used in the original purchase may not be refundable or reinstated.
If Victory Points were used towards the purchase, their refund is at our discretion.

2.3. Non-Refundable Items:

Certain items are non-returnable and non-refundable, including:

Digital/downloadable products.
Items purchased with final clearance discounts or marked as non-refundable.

2.4. Exchange Policy:

We currently do not offer direct exchanges. If you wish to replace an item, please return it for a refund and place a new order.

2.5 Fair Use Policy:

We reserve the right to decline returns in cases of repeated return activity or where we identify a misuse of our Hassle-Free 30-Day Returns policy.

3. Cancellations & Order Modifications

Orders can be cancelled or modified before they are dispatched.
If your order has already been shipped, you will need to follow the returns process.
If an incorrect shipping address was provided at checkout, we are not responsible for undelivered orders.

4. Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect product:

Contact us within 7 days of delivery with a clear photo and description of the issue.
We will assess the case and may offer a replacement, store credit, or full refund, including return shipping costs if applicable.